What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
This hotel is older and definitely not updated. The room I was in didn’t have a working deadbolt, but thank goodness it had a chain because someone (assuming housekeeping) knocked on my door and opened it!
Hi Emily,
We're sorry to hear about this - that's definitely unsettling. The hotel manages room hardware, maintenance, and housekeeping procedures, but we'll make sure this feedback is shared so they can review what happened.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
First of all room was lovely and spacious so no complaints re size and cleanliness. However upon check in I was told Tv might not work and no idea when it would be working. Unfortunate but not much we could do and not the receptionist fault. I was looking forward to using pool for a few hours before a long flight and was told sorry pool unavailable and this was main reason we booked this. Then it took 4 trips back to reception to get the key to work. Then once in room the wifi did not work. So the facilities I needed I didn’t get any of them extremely annoyed paying $130 and not getting anything we expected. Even if it was for day use.
Hi Elaine,
I'm really sorry to hear about your experience and understand why it was frustrating. Please know that amenities and on-site operations are managed by the hotel, but we'll be sure to pass this along so they're aware of how it affected your stay.
We appreciate you choosing to book through HotelsByDay.
- Jenn
After one shower there was no more hot water. I was really looking forward to a nice shower. And we are a family of four, were charged extra for having kids, and they didn’t get to shower because there was no hot water.
Hey JP,
Sorry to hear that. Running out of hot water is really disappointing, especially when you’re traveling with family. The hotel handles water systems and guest charges, but we’ll make sure this feedback is shared so they’re aware of what happened.
We appreciate you taking the time to let us know.
- Jenn
Had to ask the two housekeepers in a room next to mine to stop talking loudly, laughing and moving several times the bed with a loud noise while leaving the door open. This being said, my room was very clean, hence the two stars.
Hi Baron,
We're sorry to hear about the noise during your stay. The hotel manages housekeeping and on-site operations, but we'll make sure this feedback is shared to prevent it from happening again.
We appreciate you bringing this to our attention and hope to serve you again.
- Jenn
30 min late room available
Hi Don,
Sorry about the delay with the room being ready.
We’ll make sure this feedback is shared with the hotel so it can be reviewed and avoided going forward. We appreciate you taking the time to flag this.
- Jenn
The tv channel were not available. It was very disapointing.
Hi Ella,
Sorry to hear that was disappointing. The hotel manages TV service and in-room amenities, but we’ll make sure this feedback is shared for review and avoided in the future.
- Jenn
Although the staff were friendly, there was a lot of noise from thw disco around the pool and ongoing building/renovation work in the hotel. Our shower flooded and there was a delay in getting it fixed. Not good for a single day use.
Hi Amitava,
We're sorry to hear this impacted your day stay. The property manages noise levels, maintenance work, and in-room issues, but we'll make sure this feedback is shared to prevent it from happening again.
We appreciate you taking the time to let us know and for booking through HotelsByDay.
- Jenn
The A/C and heater was from 1970’s Making noise and not so effective. The pool was suppose to be heated , it was very very cold. And for the size of the hotel, the size of the pool was extremely small. No jacuzzi!!!
Hi Kourosh,
We're sorry to hear this didn't meet expectations. Issues like the A/C, pool temperature, and amenities are managed directly by the hotel, but we'll make sure this feedback is shared so they're aware of what you experienced.
We appreciate you taking the time to leave this review and for booking through HotelsByDay.
- Jenn
Room was not cleaned very well. Powder on dresser was a concern, realized it was from coffee mate. Washroom sink wasn’t cleaned well. We were dead tired and just needed sleep for a layover. Will not go back. Shuttle from airport was traumatizing, driver speeding to fast we felt airborne ! Oh yea, don’t lock bathroom door. You will get locked on IN
Hi Jenn,
Sorry to hear this was such a rough experience. That’s definitely not how a short rest stop should feel, especially during a layover.
Housekeeping standards, shuttle service, and room fixtures are all managed by the hotel, but we’ll make sure this feedback is shared so they’re aware of what happened and how it affected your stay.
We appreciate you taking the time to call this out and for booking through HotelsByDay.
- Jenn
This hotel looks nice but only in the lobby. Chose this hotel because we needed somewhere to hang out and it had airport shuttle. The rooms are very dated and the tub in the room we had was filthy. Had we been staying overnight i would have requested a refund or different room. We did utilize the bar for food which was very good! Don't rely on the airport shuttle though. We waited 45mins for airport shuttle after being told he should be back in 15 mins. When asked if they could call to see where he was, the only respond the driver would give is that he was stuck in traffic, which seemed to be a lie because we wind up calling an Uber so that we could get to airport on time and made it to the airport in 10 mins.
Hi Sheena,
Sorry, this didn’t turn out the way you expected. We understand how disappointing that can be, especially when you’re relying on specific amenities to get you through the day.
Hotels manage tasks such as room upkeep, renovations, and shuttle operations directly. Still, we’ll make sure your feedback is shared so the property can review what happened and avoid similar situations in the future.
We appreciate you taking the time to share this with us and hope we’ll have the chance to help again in the future.
- Jenn
