What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
They had no record of reservation and made me wait so long I walked out.
hi Seth. We are awefully sorry to hear of your issue at check-in. The executives of the property were pointly warned of your experience and we activated steps to eliminate future problems at check-in. Thank you for taking the time to review us.
When booked the room, my receipt was for $120.00. When I checked out, I found that my card had been charged over $170!!!! This is absolutely outrageous. If you were going to charge me $170, that’s what my receipt should have said!!! NEVER AGAIN!!!!
Hi Ivan. Thanks for your review. Please note that the extra $50 is the incidental deposit that gets automatically refunded in 3 business days. Thank you for booking with HotelsByDay.
Cozy, but they overcharged for no reason. Disappointed.
Hi JD. It isn't an overcharge. It's a temporary charge for possible incidentals, which gets refunded into your account within 3 biz. days. Thank you for booking with HotelsByDay.
The hotel offers rooms that are separate for work and rest. I got a combined setting where I did not feel comfortable with video meetings because the bed was in full view. In addition, the room and floor were not cleaned properly, and the housekeeping staff being disrespectfully loud and having inappropriate conversations outside the room door. I was in the middle of a meeting, and the door was knocked on for checkout when I had the room until 4:00 pm. This will be the last time I would use 48 LEX and may never use hotels by day ever again. I paid extra for a room layout that I never got.
Hi JB. Thank you for your feedback. Being that you booked the 'In-room Workspace', the assumption is that you're working in a hotel room, which most of the time, has indeed a bed. Have you asked Front Desk for a different space assignment?
