What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
The room was ready earlier than promised. It was clean and quiet. We really enjoyed the relaxing pool and places to eat were within a 20 min walk. Great way to spend the time between leaving our cruise ship and boarding our flight.
Hi Lea, it’s wonderful to hear the hotel helped make the time between your cruise and flight so enjoyable. We’re delighted that your room was ready early and that you found it clean, quiet, and comfortable. It’s also great to know you were able to relax by the pool and take advantage of nearby dining options before heading to the airport. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope you had safe travels.
- Michaela @HBD
I enjoyed this short time room with the amenities and the experience of being in my own quiet room, while at the same time, I could concentrate without disturbance on my task in this clean and friendly ambience. Can only recommend the use of such daytime hotel stays if you need to freshen up and get some stuff going. Thanks to HotelsbyDay for this great service from the start to the end.
Hi Alicia, it’s wonderful to hear that your day-use stay provided the quiet, comfortable space you needed to focus and recharge. We’re delighted that you enjoyed the amenities, the clean and welcoming environment, and the flexibility that a daytime hotel stay can offer. It’s especially rewarding to hear that we helped make the experience seamless from start to finish. Thanks for choosing HotelsByDay, and we look forward to welcoming you back again soon.
- Michaela @HBD
Exactly what I needed for the day at a hotel. The app was simple, clear, and concise, and I was able to book a room for a few hours in the day right at the airport in LAX. Also, I called to verify, and I had superb customer service. I will book again with Hotels By Day going forward!
Hi Mario, it’s wonderful to hear that HotelsByDay provided exactly what you needed. We’re delighted that you found the booking process simple and straightforward and that our customer service team was able to assist you when you called. It’s especially great to hear that the convenience of a day-use room near LAX made your travel day easier. We appreciate you choosing HotelsByDay.
- Michaela @HBD
Easy to book. Clean comfortable room with free hotel shuttle
Excellent customer service... One of the best and cleaniest hotels in NYC
A majority of the time I stay at this hotel, there is an issue. They can’t find the booking and then say it wasn’t paid for and try charging me. A couple times the room wasn’t ready, there was someone in the room or the room was not clean. This past stay they tried to charge me after I already paid and I had to show them that it was taken out of my bank account and the fire sprinkler in the room was covered with a piece of plastic. Plus the woman at the desk wasn’t friendly and I got nasty looks from a man that worked there. I’m considering not booking there anymore
Hi Cherie, we’re so terribly sorry to hear about your experience. We can certainly appreciate how frustrating it must be to repeatedly encounter issues with your reservation, room readiness, and check-in process, particularly as a returning guest. We also understand your concerns regarding the condition of the room and the interactions you described with hotel staff. Our customer service team has reached out regarding your experience, and we have also followed up with the hotel directly. We truly appreciate you bringing these concerns to our attention and sincerely apologize for the frustration this has caused.
- Michaela @HBD
I had a great and satisfying stay. Better than any lounge. Really enjoyed the quiet and clean room and some privacy.
Hi Jeff, it’s wonderful to hear you had such a great and satisfying stay. We’re delighted you enjoyed the quiet, clean room and the privacy it provided, especially as an alternative to spending time in an airport lounge. With our loyalty program, you earn coins on every booking that can be redeemed for free stays. Thanks for choosing HotelsByDay, and we hope to welcome you back again soon.
- Michaela @HBD
My stay was a little rocky...the front desk kept telling me they had no booking for me ...then they tried to charge me more for the room than what I reserved it for....... eventually, after 30 minutes of waiting, I finally got the price I was quoted
We booked a day room at EB Hotel Miami after disembarking from a five-day cruise while waiting for our evening flight. Upon check-in, we were informed that the water had been shut off for routine maintenance and that our reservation would be canceled as a result. Having already spent $90 on an Uber from PortMiami, we decided to keep the room rather than arrange additional transportation and spend seven hours at the airport. The staff placed us on the second floor, where we were told the water was still functioning and would likely be restored within a few hours. As a courtesy, we were also given two complimentary drink vouchers. The room itself was clean and spacious. Unfortunately, the water never returned during our stay. We were still able to order room service, which was decent, though somewhat expensive, and we appreciated the complimentary airport shuttle. While the staff did their best to accommodate us, the lack of running water significantly impacted our experience. Given the circumstances, we would not choose to stay here again.
My stay was amazing. The pool and amenities were fabulous! I will definitely book this again in the future.