What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
First of all room was lovely and spacious so no complaints re size and cleanliness. However upon check in I was told Tv might not work and no idea when it would be working. Unfortunate but not much we could do and not the receptionist fault. I was looking forward to using pool for a few hours before a long flight and was told sorry pool unavailable and this was main reason we booked this. Then it took 4 trips back to reception to get the key to work. Then once in room the wifi did not work. So the facilities I needed I didn’t get any of them extremely annoyed paying $130 and not getting anything we expected. Even if it was for day use.
Hi Elaine,
I'm really sorry to hear about your experience and understand why it was frustrating. Please know that amenities and on-site operations are managed by the hotel, but we'll be sure to pass this along so they're aware of how it affected your stay.
We appreciate you choosing to book through HotelsByDay.
- Jenn
The check in was a little slow. The room was perfect and was everything we needed. The main issue was with the shuttle bus to the airport which was supposed to run every 20 minutes but we were kept waiting for 40 along with some airline crew as there was only 1 driver available.
Hey David,
Sorry about the slow check-in and the wait for the shuttle. We understand how frustrating that must have been. Shuttle schedules and staffing are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
I booked a room for the day to celebrate my mother's birthday. It's cold here in December and we thought the perfect way to warm up would be the hot tub and sauna. Plus this hotel has a game room we could use. The actual hotel room was fine. Just about every game in the game room had something missing or wrong with it. The hot tub was blocked off with a sign, out of order. The hotel front desk was less than helpful, we never even found the sauna, which was not near the pool or hot tub. Poor signage in the hotel. The parking ramp was under construction, instructing hotel guests use the top floor, which is uncovered and unplowed. I would not stay here again.
Hi Christina,
I'm really sorry it didn't turn out the way you were hoping for your mom's birthday celebration. I understand how disappointing it must have been to arrive expecting certain amenities and find that those experiences didn't come together.
Please know that amenities, signage, and parking conditions are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
Tiene buena ubicación, su personal es muy amable y la habitación hermosa, pero la iluminación podría ser un poco mejor.
Hola Juan,
Gracias por compartir tu experiencia. Nos alegra saber que la ubicación, el personal y la habitación fueron de tu agrado. También agradecemos el comentario sobre la iluminación y con gusto lo compartiremos con el hotel.
Gracias por reservar a través de HotelsByDay. Esperamos poder ayudarte nuevamente en una próxima estancia.
- Jenn
Increible poder reservar por una tarde Me encantó la habitacion y la limpieza.
Hola Andre,
Nos alegra mucho saber que disfrutaste la experiencia de reservar por una tarde y que la habitación y la limpieza fueron de tu agrado.
Gracias por reservar a través de HotelsByDay. Esperamos poder ayudarte nuevamente muy pronto.
- Jenn
I only stayed one afternoon because my next flight was at night. Everything was great; the room was comfortable and clean.
Hi Christian,
Glad to hear everything worked out well for your afternoon stay. Sounds like it was a good way to spend the time before your flight.
If you’re not already part of our MasterKey loyalty program, it’s a great little perk. You can earn up to 5.5% back in Coins on every booking and use them toward future day stays.
Thanks for booking through HotelsByDay.
- Jenn
Was great to have a room to use while waiting for a later evening flight. Check in was simple and straightforward. The hotel was a bit dated and could have been cleaner but it was fine for a room and a shower for the day.
Hi Luke,
Thanks for sharing your experience. Glad the room was useful while you waited for your evening flight and that check-in was straightforward. We’ll be sure to pass your feedback along to the hotel.
Thanks for booking through HotelsByDay.
- Jenn
Hotel clean. However, only one face cloth in bathroom & small amount of coffee and creamer, considering there were 2 guests. Also there were only 6 sunbeds around pool, which for the size of this hotel is far too few. Photos of hotel online show lots of sunbeds, when I asked where the sunbeds were, I was told they were broken and they hadn't got the budget to replace them! Disappointed.
Hi Lynn,
Appreciate you sharing this experience, and for noting the cleanliness, the amenities, and the pool setup.
Please know that on-site amenities and supplies are managed by the hotel, but we'll be sure to pass this feedback so they're aware of how it affected your stay.
Thanks for booking through HotelsByDay.
- Jenn
