What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
The check in was a little slow. The room was perfect and was everything we needed. The main issue was with the shuttle bus to the airport which was supposed to run every 20 minutes but we were kept waiting for 40 along with some airline crew as there was only 1 driver available.
Hey David,
Sorry about the slow check-in and the wait for the shuttle. We understand how frustrating that must have been. Shuttle schedules and staffing are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
I was given a no-show when I did show up on time and the staff was incredibly rude and cancelled my room by the time I showed up. It also costed me an expensive cab ride and had to call another one.
Hi RS,
I’m really sorry to hear about this and completely understand why this left such a negative impression. We know how frustrating that must have been, especially with the added inconvenience of transportation.
Please know that on-site staff are managed by the hotel, and we’ll be sure to share your feedback with them so they’re aware of what happened and how it impacted your visit.
We appreciate you taking the time to share this experience, and thank you for choosing HotelsByDay.
- Jenn
I booked a room for the day to celebrate my mother's birthday. It's cold here in December and we thought the perfect way to warm up would be the hot tub and sauna. Plus this hotel has a game room we could use. The actual hotel room was fine. Just about every game in the game room had something missing or wrong with it. The hot tub was blocked off with a sign, out of order. The hotel front desk was less than helpful, we never even found the sauna, which was not near the pool or hot tub. Poor signage in the hotel. The parking ramp was under construction, instructing hotel guests use the top floor, which is uncovered and unplowed. I would not stay here again.
Hi Christina,
I'm really sorry it didn't turn out the way you were hoping for your mom's birthday celebration. I understand how disappointing it must have been to arrive expecting certain amenities and find that those experiences didn't come together.
Please know that amenities, signage, and parking conditions are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
Tiene buena ubicación, su personal es muy amable y la habitación hermosa, pero la iluminación podría ser un poco mejor.
Hola Juan,
Gracias por compartir tu experiencia. Nos alegra saber que la ubicación, el personal y la habitación fueron de tu agrado. También agradecemos el comentario sobre la iluminación y con gusto lo compartiremos con el hotel.
Gracias por reservar a través de HotelsByDay. Esperamos poder ayudarte nuevamente en una próxima estancia.
- Jenn
Increible poder reservar por una tarde Me encantó la habitacion y la limpieza.
Hola Andre,
Nos alegra mucho saber que disfrutaste la experiencia de reservar por una tarde y que la habitación y la limpieza fueron de tu agrado.
Gracias por reservar a través de HotelsByDay. Esperamos poder ayudarte nuevamente muy pronto.
- Jenn
I only stayed one afternoon because my next flight was at night. Everything was great; the room was comfortable and clean.
Hi Christian,
Glad to hear everything worked out well for your afternoon stay. Sounds like it was a good way to spend the time before your flight.
If you’re not already part of our MasterKey loyalty program, it’s a great little perk. You can earn up to 5.5% back in Coins on every booking and use them toward future day stays.
Thanks for booking through HotelsByDay.
- Jenn
