What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
We had to check out of our hotel in Playa del Carmen but our flight home out of Cancun was in the evening. It was so nice to go somewhere that we could hang out at and know our luggge was safe with us. We took a nap, swam, ordered room service, showered and got refreshed before a long flight home. It was perfect. I’m so glad there is an option to use a room for a day.
Hi Chelsea,
That’s such a smart way to spend the time before a late flight. Being able to nap, swim, and freshen up before heading to the airport really helps. We’re happy this option worked out so well for you, and we appreciate you booking through HotelsByDay.
Our loyalty program is a nice way to get a bit extra back. You can earn up to 5.5% in Coins on every booking and use them toward future day stays.
- Jenn
Room was clean and spacious. The employees were fantastic. Very friendly. Gym was large, and had a decent selection of equipment. Not sure why the pool was closed as it looked to be fine but at least we were given a notice about it when we booked. However, we were not informed that the restaurant would be closed for lunch as the hours posted clearly stated it should have been open. That was the only reason why I gave 4 stars instead of 5.
Hey Chad,
Thanks for pointing this out. It's good to know most of the stay worked well, and we'll make sure the note about the restaurant hours gets shared so the team can review it.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
The hotel can not find my reservation! The front desk staff was very friendly and helpful! They got me a nice room. Around 12 noon housekeeping kept knocking on my door!!! My day room was from 8 am to 8 pm! I was interrupted while trying to sleep.
Hi Faris,
So sorry about what happened - that's definitely frustrating. Day-use bookings are handled through a different system than overnight stays, which can sometimes cause confusion at the front desk, and housekeeping schedules don’t always reflect day-room hours.
We'll make sure this feedback is shared with the hotel so they're aware. Glad the front desk team was helpful and got you settled in the end.
- Jenn
It was a good and neat room, great for a day use. But upon checking in, the receptionist told me that I wasn’t even booked and they didn’t acknowledge the booking number. He literally registered me again in their system, which was alright, and got the same price rate. The cleaner literally knocked the door even I put a “do not disturb sign” and confused why the room still occupied even we are booked to check out at 6pm. It wasn’t bad at all for a day use. I happily recommend it for those seeking an escape for a day.
Hi Dean,
Sorry about the confusion at check-in and the interruption during your stay.
Day-use bookings are handled through a different system than overnight stays, which can sometimes cause mix-ups at the front desk. We'll pass this feedback along to the hotel.
But we're glad to hear it still worked out well overall for a day stay, and we appreciate you recommending it to others.
- Jenn
Friendly staff and worked hard to be helpful. Only downside was the hotel was rehabbed and some trim areas, like floor moldings, are looking a little worn
Hi Andrew,
Appreciate you calling this out. We're glad the team took good care of you, and we'll make sure the note about the worn trim gets shared with the hotel so they're aware.
Thanks for choosing HotelsByDay. We look forward to helping with a future booking.
- Jenn
The check in was a little slow. The room was perfect and was everything we needed. The main issue was with the shuttle bus to the airport which was supposed to run every 20 minutes but we were kept waiting for 40 along with some airline crew as there was only 1 driver available.
Hey David,
Sorry about the slow check-in and the wait for the shuttle. We understand how frustrating that must have been. Shuttle schedules and staffing are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
I was given a no-show when I did show up on time and the staff was incredibly rude and cancelled my room by the time I showed up. It also costed me an expensive cab ride and had to call another one.
Hi RS,
I’m really sorry to hear about this and completely understand why this left such a negative impression. We know how frustrating that must have been, especially with the added inconvenience of transportation.
Please know that on-site staff are managed by the hotel, and we’ll be sure to share your feedback with them so they’re aware of what happened and how it impacted your visit.
We appreciate you taking the time to share this experience, and thank you for choosing HotelsByDay.
- Jenn
Tiene buena ubicación, su personal es muy amable y la habitación hermosa, pero la iluminación podría ser un poco mejor.
Hola Juan,
Gracias por compartir tu experiencia. Nos alegra saber que la ubicación, el personal y la habitación fueron de tu agrado. También agradecemos el comentario sobre la iluminación y con gusto lo compartiremos con el hotel.
Gracias por reservar a través de HotelsByDay. Esperamos poder ayudarte nuevamente en una próxima estancia.
- Jenn
Increible poder reservar por una tarde Me encantó la habitacion y la limpieza.
Hola Andre,
Nos alegra mucho saber que disfrutaste la experiencia de reservar por una tarde y que la habitación y la limpieza fueron de tu agrado.
Gracias por reservar a través de HotelsByDay. Esperamos poder ayudarte nuevamente muy pronto.
- Jenn
I only stayed one afternoon because my next flight was at night. Everything was great; the room was comfortable and clean.
Hi Christian,
Glad to hear everything worked out well for your afternoon stay. Sounds like it was a good way to spend the time before your flight.
If you’re not already part of our MasterKey loyalty program, it’s a great little perk. You can earn up to 5.5% back in Coins on every booking and use them toward future day stays.
Thanks for booking through HotelsByDay.
- Jenn
Was great to have a room to use while waiting for a later evening flight. Check in was simple and straightforward. The hotel was a bit dated and could have been cleaner but it was fine for a room and a shower for the day.
Hi Luke,
Thanks for sharing your experience. Glad the room was useful while you waited for your evening flight and that check-in was straightforward. We’ll be sure to pass your feedback along to the hotel.
Thanks for booking through HotelsByDay.
- Jenn
When I got there, they had no record of my reservation and were completely booked. I had to go to another hotel.
Hi John,
I’m really sorry to hear about this and understand how frustrating that must have been for you!
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place at check-in. Guests can always show the Proof of Confirmation link included in the booking email if there’s any confusion. We’ll be sure to share your experience with the hotel so they’re aware of what happened and how it affected your visit.
Thank you for taking the time to share this and for booking through HotelsByDay.
-Jenn
