What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
While the hotel itself was fine I was not pleased with the accessibility of the shuttle service to the airport. There was only one shuttle running on a busy travel day. This was my purpose of choosing this hotel due to close proximity to the airport & shuttle service. After waiting over 40 minutes I called a Lyft to get to the airport timely. This defeated one purpose of the use of the hotel. There were two other vans on site and one pulled up I thought to get another load of people. The driver stated there was another one coming and after waiting we needed to get to the airport. Very disappointed with this aspect of the service. I cannot say that I would be tempted to stay again due to this inconvenience. Had not planned to spend extra "surge" Lyft price to get to the airport.
Hi Cathlyn,
Sorry to hear this was frustrating. The hotel handles shuttle operations, and we’ll make sure this feedback is shared so they’re aware of how it impacted your plans that day.
We appreciate you taking the time to let us know and for booking through HotelsByDay.
- Jenn
Room was clean and spacious. The employees were fantastic. Very friendly. Gym was large, and had a decent selection of equipment. Not sure why the pool was closed as it looked to be fine but at least we were given a notice about it when we booked. However, we were not informed that the restaurant would be closed for lunch as the hours posted clearly stated it should have been open. That was the only reason why I gave 4 stars instead of 5.
Hey Chad,
Thanks for pointing this out. It's good to know most of the stay worked well, and we'll make sure the note about the restaurant hours gets shared so the team can review it.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
The hotel can not find my reservation! The front desk staff was very friendly and helpful! They got me a nice room. Around 12 noon housekeeping kept knocking on my door!!! My day room was from 8 am to 8 pm! I was interrupted while trying to sleep.
Hi Faris,
So sorry about what happened - that's definitely frustrating. Day-use bookings are handled through a different system than overnight stays, which can sometimes cause confusion at the front desk, and housekeeping schedules don’t always reflect day-room hours.
We'll make sure this feedback is shared with the hotel so they're aware. Glad the front desk team was helpful and got you settled in the end.
- Jenn
It was a good and neat room, great for a day use. But upon checking in, the receptionist told me that I wasn’t even booked and they didn’t acknowledge the booking number. He literally registered me again in their system, which was alright, and got the same price rate. The cleaner literally knocked the door even I put a “do not disturb sign” and confused why the room still occupied even we are booked to check out at 6pm. It wasn’t bad at all for a day use. I happily recommend it for those seeking an escape for a day.
Hi Dean,
Sorry about the confusion at check-in and the interruption during your stay.
Day-use bookings are handled through a different system than overnight stays, which can sometimes cause mix-ups at the front desk. We'll pass this feedback along to the hotel.
But we're glad to hear it still worked out well overall for a day stay, and we appreciate you recommending it to others.
- Jenn
Friendly staff and worked hard to be helpful. Only downside was the hotel was rehabbed and some trim areas, like floor moldings, are looking a little worn
Hi Andrew,
Appreciate you calling this out. We're glad the team took good care of you, and we'll make sure the note about the worn trim gets shared with the hotel so they're aware.
Thanks for choosing HotelsByDay. We look forward to helping with a future booking.
- Jenn
The room was nice but we did not like the barn doors from bathroom to closet. My friend got his toe cut on the door as I was coming out of the bathroom and he was getting his coat from the closet.
Hi Dawn,
Sorry to hear about that. We'll make sure this feedback is shared with the hotel so they're aware.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
The check in was a little slow. The room was perfect and was everything we needed. The main issue was with the shuttle bus to the airport which was supposed to run every 20 minutes but we were kept waiting for 40 along with some airline crew as there was only 1 driver available.
Hey David,
Sorry about the slow check-in and the wait for the shuttle. We understand how frustrating that must have been. Shuttle schedules and staffing are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
I booked a room for the day to celebrate my mother's birthday. It's cold here in December and we thought the perfect way to warm up would be the hot tub and sauna. Plus this hotel has a game room we could use. The actual hotel room was fine. Just about every game in the game room had something missing or wrong with it. The hot tub was blocked off with a sign, out of order. The hotel front desk was less than helpful, we never even found the sauna, which was not near the pool or hot tub. Poor signage in the hotel. The parking ramp was under construction, instructing hotel guests use the top floor, which is uncovered and unplowed. I would not stay here again.
Hi Christina,
I'm really sorry it didn't turn out the way you were hoping for your mom's birthday celebration. I understand how disappointing it must have been to arrive expecting certain amenities and find that those experiences didn't come together.
Please know that amenities, signage, and parking conditions are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
Tiene buena ubicación, su personal es muy amable y la habitación hermosa, pero la iluminación podría ser un poco mejor.
Hola Juan,
Gracias por compartir tu experiencia. Nos alegra saber que la ubicación, el personal y la habitación fueron de tu agrado. También agradecemos el comentario sobre la iluminación y con gusto lo compartiremos con el hotel.
Gracias por reservar a través de HotelsByDay. Esperamos poder ayudarte nuevamente en una próxima estancia.
- Jenn
Increible poder reservar por una tarde Me encantó la habitacion y la limpieza.
Hola Andre,
Nos alegra mucho saber que disfrutaste la experiencia de reservar por una tarde y que la habitación y la limpieza fueron de tu agrado.
Gracias por reservar a través de HotelsByDay. Esperamos poder ayudarte nuevamente muy pronto.
- Jenn
I only stayed one afternoon because my next flight was at night. Everything was great; the room was comfortable and clean.
Hi Christian,
Glad to hear everything worked out well for your afternoon stay. Sounds like it was a good way to spend the time before your flight.
If you’re not already part of our MasterKey loyalty program, it’s a great little perk. You can earn up to 5.5% back in Coins on every booking and use them toward future day stays.
Thanks for booking through HotelsByDay.
- Jenn
Was great to have a room to use while waiting for a later evening flight. Check in was simple and straightforward. The hotel was a bit dated and could have been cleaner but it was fine for a room and a shower for the day.
Hi Luke,
Thanks for sharing your experience. Glad the room was useful while you waited for your evening flight and that check-in was straightforward. We’ll be sure to pass your feedback along to the hotel.
Thanks for booking through HotelsByDay.
- Jenn
Hotel clean. However, only one face cloth in bathroom & small amount of coffee and creamer, considering there were 2 guests. Also there were only 6 sunbeds around pool, which for the size of this hotel is far too few. Photos of hotel online show lots of sunbeds, when I asked where the sunbeds were, I was told they were broken and they hadn't got the budget to replace them! Disappointed.
Hi Lynn,
Appreciate you sharing this experience, and for noting the cleanliness, the amenities, and the pool setup.
Please know that on-site amenities and supplies are managed by the hotel, but we'll be sure to pass this feedback so they're aware of how it affected your stay.
Thanks for booking through HotelsByDay.
- Jenn
