Ce que disent nos clients
Voici un extrait des commentaires de nos clients à propos de
réservations sur HotelsByDay.com
Our reservation was from 10-6. We had to wait 45 minutes for our room! I told him I had a medical need he said he did not care. Our room was not a priority. Don’t book unless you don’t care if it won’t be ready. Also lots of cursing over the loud speaker with children present.
Hi Nancy. What a terrible experience! We are so sorry that you faced so many frustration during your day use stay. We have passed your message to the hotel team and hope for better service next time. Thank you again for taking the time to review your stay.
Wish that the medical emergency has been solved and that all are OK now.
Be well.
-- James @HotelsByDay.com
The hotel charged me for the room a second time, although I already paid through this site. I could not get them on the phone to discuss. The man at check in was not at the desk, seemed irritated that I called for him, and was rude when I asked if I could process my check-in 30 minutes early. I only want the paperwork complete so that I could leave for food and then go to my room when my check in time started. Also, the lobby was a nightmare due to renovations.
Hi Anthony. Thank you for reaching out. We are aware that you are currently communicating with our front desk staff to solve this matter. We were promised by the hotel that the person in charge of this charging error will be back from vacation tomorrow, to which we will send yet another reminder to them to solve this matter ASAP. Thank you for your most kind and appreciated patience Anthony!
-- James @HotelsByDay
This was my second time at the location because my first time was great, this time I was given room 214 and when I went it was occupied and went back to the counter, I was given room 314 and someone walked in on me and my partner.. No privacy someone can just walk in on you just because they be giving rooms that are being used.
hi Saul. As per our earlier conversations, we have passed on your message to the hotel executives. It is very regretful that their mix-up has ruined your day stay and we have communicated that ruined experience because of an incomplete staff training on their end. We trust the service will improve for all guests at this hotel in the future and we thank you very much for taking the time to let us know. We're on it.
Thank you Saul.
--- James @HBD
Person at front desk was rude. He stated since I made the reservation was made on this website he did not have to honor it. So I did not stay. I called Hilton and told them about this and another matter. I will never stay at this hotel.
hi William. Thank you for taking the time to give us your feedback. We have immediately reached out to the property and are waiting response. What happened to you sounds absolutely unnaceptable and we will get to the bottom of this. Thank you dearly for letting us know.
Be well.
-- James @HBD
It was difficult to control the water temperature in the shower in the room. It was either freezing or scorching hot.
hello Omri. Thank you for your review. We passed on the info to the hotel and hope that they correct it for future guests. Yet, personally speaking, I think I know what you're talking about: the shower system in France, with the little red button underneath the knob, is difficult to understand and has burned/froze me as well more than once! Here I was thinking I was the only one :)
Thanks again for your review Omri and hope for better luck next time!
-- James @HotelsByDay.com
Sharing my experience with Hilton (Homewood Suites LAX) I’m posting this publicly because after weeks of emails, I’ve stopped receiving responses. I was charged an extra night at the Hilton LAX after I had already checked out, returned my key card, and boarded an international flight. After I provided proof I was not even in the hotel — or the country — I stopped receiving replies altogether. I’m not asking for special treatment. Just a fair investigation, transparency and a refund for a charge that doesn’t make sense. If Hilton staff reused or reissued my key card incorrectly, that’s a hotel error — not a guest’s responsibility. Posting this so other travelers are aware, and hoping Hilton will finally address this properly. Hilton — I’m still waiting for a response.
Hi Laura. Pardon the delay in responding to this channel but I am aware that our customer service team reached out immediately after getting your message and I believed resolved it for you, via the Hilton staff called Diana. I believe things are now resolved and case closed. If we're mistaken, please do not hesitate to reach back to us via our 'contact us' link. Thank you Laura for booking with HotelsByDay!
--- James @HBD.
Stayed there many times in the past year, but this time they charged $23 of security deposit for nothing.... Opened dispute for this fraudulent transaction.
Hi Anton,
Sorry to hear about the concern with the charge - that’s understandably frustrating, especially after staying there multiple times.
The hotel may set a security deposit or pre-authorization, which is typically released after checkout, depending on its policy and your bank’s processing time. That said, we’ll make sure this feedback is shared so the hotel can review what happened.
We appreciate you taking the time to let us know.
- Jenn
Poor in every way from check-in staff, bar staff and room. The hotel had a power cut when we arrived, was taken up to a room which wasn’t finished being cleaned, weren’t given a room key. The room was old, musty and in need of a total refurb, dirty torn carpets and a dirty bathroom. Ordered lunch at the pool bar and the service from the barman was rude, abrupt and unprofessional. The only positive point was the shuttle service & driver. Not worth the money considering we were charged $151 for the privilege!!!
Hi Paul,
We're sorry this experience fell so far short of expectations. That’s not how a day stay should feel.
Front desk service, room readiness, maintenance, and bar operations are all managed by the hotel, but we’ll make sure this feedback is shared so they’re aware of what happened and how it impacted your visit. We appreciate you taking the time to lay this out, and we’re glad that at least the shuttle service was a bright spot.
- Jenn
Room below standard , smelly, not clean, would not recommend this as a dayroom between flights.
Hi Ria,
Sorry to hear this didn’t meet expectations. The hotel manages cleanliness and room standards, but we’ll make sure this feedback is shared so they’re aware of your experience.
We appreciate you taking the time to let us know. Hope to help again soon.
- Jenn
I was given a no-show when I did show up on time and the staff was incredibly rude and cancelled my room by the time I showed up. It also costed me an expensive cab ride and had to call another one.
Hi RS,
I’m really sorry to hear about this and completely understand why this left such a negative impression. We know how frustrating that must have been, especially with the added inconvenience of transportation.
Please know that on-site staff are managed by the hotel, and we’ll be sure to share your feedback with them so they’re aware of what happened and how it impacted your visit.
We appreciate you taking the time to share this experience, and thank you for choosing HotelsByDay.
- Jenn
When I got there, they had no record of my reservation and were completely booked. I had to go to another hotel.
Hi John,
I’m really sorry to hear about this and understand how frustrating that must have been for you!
Day-use bookings are handled through a different reservation system than overnight stays, and in some cases, staff may not check the correct place at check-in. Guests can always show the Proof of Confirmation link included in the booking email if there’s any confusion. We’ll be sure to share your experience with the hotel so they’re aware of what happened and how it affected your visit.
Thank you for taking the time to share this and for booking through HotelsByDay.
-Jenn
Overcharged and no response
Hi Donnie,
I'm sorry to hear about this. We take billing concerns seriously and want to make sure this is looked into.
Please know we'll flag this internally and review what happened. If you haven't already, you can also reach our support team directly via WhatsApp, Messenger, or Instagram so we can assist you as quickly as possible.
Thank you for bringing this to our attention.
- Jenn