What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
First of all room was lovely and spacious so no complaints re size and cleanliness. However upon check in I was told Tv might not work and no idea when it would be working. Unfortunate but not much we could do and not the receptionist fault. I was looking forward to using pool for a few hours before a long flight and was told sorry pool unavailable and this was main reason we booked this. Then it took 4 trips back to reception to get the key to work. Then once in room the wifi did not work. So the facilities I needed I didn’t get any of them extremely annoyed paying $130 and not getting anything we expected. Even if it was for day use.
Hi Elaine,
I'm really sorry to hear about your experience and understand why it was frustrating. Please know that amenities and on-site operations are managed by the hotel, but we'll be sure to pass this along so they're aware of how it affected your stay.
We appreciate you choosing to book through HotelsByDay.
- Jenn
I booked a room for the day to celebrate my mother's birthday. It's cold here in December and we thought the perfect way to warm up would be the hot tub and sauna. Plus this hotel has a game room we could use. The actual hotel room was fine. Just about every game in the game room had something missing or wrong with it. The hot tub was blocked off with a sign, out of order. The hotel front desk was less than helpful, we never even found the sauna, which was not near the pool or hot tub. Poor signage in the hotel. The parking ramp was under construction, instructing hotel guests use the top floor, which is uncovered and unplowed. I would not stay here again.
Hi Christina,
I'm really sorry it didn't turn out the way you were hoping for your mom's birthday celebration. I understand how disappointing it must have been to arrive expecting certain amenities and find that those experiences didn't come together.
Please know that amenities, signage, and parking conditions are managed by the hotel, but we'll be sure to pass this along so they're aware of how it impacted your stay.
We appreciate you sharing your experience and for choosing HotelsByDay.
- Jenn
Hotel clean. However, only one face cloth in bathroom & small amount of coffee and creamer, considering there were 2 guests. Also there were only 6 sunbeds around pool, which for the size of this hotel is far too few. Photos of hotel online show lots of sunbeds, when I asked where the sunbeds were, I was told they were broken and they hadn't got the budget to replace them! Disappointed.
Hi Lynn,
Appreciate you sharing this experience, and for noting the cleanliness, the amenities, and the pool setup.
Please know that on-site amenities and supplies are managed by the hotel, but we'll be sure to pass this feedback so they're aware of how it affected your stay.
Thanks for booking through HotelsByDay.
- Jenn
The hotel was very good but they charged me $164,47 instead of $114,47. I arrived at 10am and was gone by 3:30 pm.. unfortunately I was so tired that I didn’t pay attention at the moment.
Hi Marie,
We're sorry to hear about the difference you noticed in the amount charged. Billing questions are important, and we'll make sure this is reviewed so we can better understand what happened.
If you'd like direct assistance, our support team is available via WhatsApp, Messenger, or Instagram. We appreciate you taking the time to let us know and for booking through HotelsByDay.
- Jenn