What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay.com
I believe that I was overcharged. I tried to follow up but nothing happened yet. very disappointed.
hi Lijia. Thank you for taking the time to review your experience. We have contacted the hotel to get them to charge you the proper amount and correct the mistake. Our customer service team is on it and will get in touch with you immediately. Thank you Lijia for booking with HotelsByDay.
-- James @HBD.
This was my second time at the location because my first time was great, this time I was given room 214 and when I went it was occupied and went back to the counter, I was given room 314 and someone walked in on me and my partner.. No privacy someone can just walk in on you just because they be giving rooms that are being used.
hi Saul. As per our earlier conversations, we have passed on your message to the hotel executives. It is very regretful that their mix-up has ruined your day stay and we have communicated that ruined experience because of an incomplete staff training on their end. We trust the service will improve for all guests at this hotel in the future and we thank you very much for taking the time to let us know. We're on it.
Thank you Saul.
--- James @HBD
Person at front desk was rude. He stated since I made the reservation was made on this website he did not have to honor it. So I did not stay. I called Hilton and told them about this and another matter. I will never stay at this hotel.
hi William. Thank you for taking the time to give us your feedback. We have immediately reached out to the property and are waiting response. What happened to you sounds absolutely unnaceptable and we will get to the bottom of this. Thank you dearly for letting us know.
Be well.
-- James @HBD
The pool wasn’t heated as mentioned, even the shower by the pool wasn’t cold. I did not enjoy, and left after 5 minutes.
Hi Alhan. So sorry to read you did not enjoy the Mississagua property! We have passed on your feedback to our partners right away and look forward to them improving the service immediately.
Thank you for taking the time to let us know and hope you'll give it another chance soon.
Be well Alhan.
-- James @HotelsByDay
It was difficult to control the water temperature in the shower in the room. It was either freezing or scorching hot.
hello Omri. Thank you for your review. We passed on the info to the hotel and hope that they correct it for future guests. Yet, personally speaking, I think I know what you're talking about: the shower system in France, with the little red button underneath the knob, is difficult to understand and has burned/froze me as well more than once! Here I was thinking I was the only one :)
Thanks again for your review Omri and hope for better luck next time!
-- James @HotelsByDay.com
The room was not ready for 1.5 hours after the stated check-in time. This is frustrating when the reason you purchased a day room was to avoid waiting around with your bags. Many people were waiting for a day room and were very upset none were ready because “they were sold out last night”. The rooms are a bit old and dingy. Airport shuttle was convenient.
hi Clare. Noted! We acknowledge your review and will make sure the hotel is aware of it as well. Thank you for taking the time to review your experience and for your most appreciated patience. Wishing you safe travels! Be well.
--- James @HBD
The bedroom was very dirty and dark. Not a good experience.
Hi Reginaldo,
Sorry to hear this wasn't a good experience. The hotel handles cleanliness and room conditions, but we'll make sure this feedback is shared so they're aware.
We appreciate you taking the time to let us know, and for booking through HotelsByDay.
- Jenn
Sharing my experience with Hilton (Homewood Suites LAX) I’m posting this publicly because after weeks of emails, I’ve stopped receiving responses. I was charged an extra night at the Hilton LAX after I had already checked out, returned my key card, and boarded an international flight. After I provided proof I was not even in the hotel — or the country — I stopped receiving replies altogether. I’m not asking for special treatment. Just a fair investigation, transparency and a refund for a charge that doesn’t make sense. If Hilton staff reused or reissued my key card incorrectly, that’s a hotel error — not a guest’s responsibility. Posting this so other travelers are aware, and hoping Hilton will finally address this properly. Hilton — I’m still waiting for a response.
Hi Laura. Pardon the delay in responding to this channel but I am aware that our customer service team reached out immediately after getting your message and I believed resolved it for you, via the Hilton staff called Diana. I believe things are now resolved and case closed. If we're mistaken, please do not hesitate to reach back to us via our 'contact us' link. Thank you Laura for booking with HotelsByDay!
--- James @HBD.
Stayed there many times in the past year, but this time they charged $23 of security deposit for nothing.... Opened dispute for this fraudulent transaction.
Hi Anton,
Sorry to hear about the concern with the charge - that’s understandably frustrating, especially after staying there multiple times.
The hotel may set a security deposit or pre-authorization, which is typically released after checkout, depending on its policy and your bank’s processing time. That said, we’ll make sure this feedback is shared so the hotel can review what happened.
We appreciate you taking the time to let us know.
- Jenn
Poor in every way from check-in staff, bar staff and room. The hotel had a power cut when we arrived, was taken up to a room which wasn’t finished being cleaned, weren’t given a room key. The room was old, musty and in need of a total refurb, dirty torn carpets and a dirty bathroom. Ordered lunch at the pool bar and the service from the barman was rude, abrupt and unprofessional. The only positive point was the shuttle service & driver. Not worth the money considering we were charged $151 for the privilege!!!
Hi Paul,
We're sorry this experience fell so far short of expectations. That’s not how a day stay should feel.
Front desk service, room readiness, maintenance, and bar operations are all managed by the hotel, but we’ll make sure this feedback is shared so they’re aware of what happened and how it impacted your visit. We appreciate you taking the time to lay this out, and we’re glad that at least the shuttle service was a bright spot.
- Jenn
This hotel is older and definitely not updated. The room I was in didn’t have a working deadbolt, but thank goodness it had a chain because someone (assuming housekeeping) knocked on my door and opened it!
Hi Emily,
We're sorry to hear about this - that's definitely unsettling. The hotel manages room hardware, maintenance, and housekeeping procedures, but we'll make sure this feedback is shared so they can review what happened.
Appreciate you booking with HotelsByDay. Happy to help again anytime.
- Jenn
Room below standard , smelly, not clean, would not recommend this as a dayroom between flights.
Hi Ria,
Sorry to hear this didn’t meet expectations. The hotel manages cleanliness and room standards, but we’ll make sure this feedback is shared so they’re aware of your experience.
We appreciate you taking the time to let us know. Hope to help again soon.
- Jenn
First of all room was lovely and spacious so no complaints re size and cleanliness. However upon check in I was told Tv might not work and no idea when it would be working. Unfortunate but not much we could do and not the receptionist fault. I was looking forward to using pool for a few hours before a long flight and was told sorry pool unavailable and this was main reason we booked this. Then it took 4 trips back to reception to get the key to work. Then once in room the wifi did not work. So the facilities I needed I didn’t get any of them extremely annoyed paying $130 and not getting anything we expected. Even if it was for day use.
Hi Elaine,
I'm really sorry to hear about your experience and understand why it was frustrating. Please know that amenities and on-site operations are managed by the hotel, but we'll be sure to pass this along so they're aware of how it affected your stay.
We appreciate you choosing to book through HotelsByDay.
- Jenn
