November 2025
Never got the room, the hotel had cancelled my booking
November 2025
I was with my girlfriend and we only found one shower towel. Other than that, everything was good and clean.
November 2025
They charge for booking in early. Old facility but renovated. Decent hotel, hotel staff could have been nicer, there are better options for the price
November 2025
Much more expensive than original quote.
November 2025
This is beautiful and comfort hotel with professional staff. I have used day stay vacation here many times BUT this time I was meet in the parking lot with confusing QR coded signs saying there is a charge for parking!!! It makes the hotel feel very unfriendly and saddens me they treat their customers this way. It takes 15 minutes out in the weather to enter all your information and pay the extra $25 stupid parking charge. It makes me so MAD it makes me question Hilton and why should I stay at their banded hotels any more. Such bad customer service!!!! ????????????
November 2025
Water in the bathroom was dirty
November 2025
The reservation was missing when we showed up. Took quite a while to get it sorted.
October 2025
Although the staff were friendly, there was a lot of noise from thw disco around the pool and ongoing building/renovation work in the hotel. Our shower flooded and there was a delay in getting it fixed. Not good for a single day use.
October 2025
Room was advertised as a day use stay that I booked as a place to sleep during a 13 hour layover. It was actually a short stay love hotel with room rates by the hour. The shower was dirty and the nozzle leaked profusely. The bed only came with a sheet and the window AC sounded like a jet engine. I had the room reserved for 6am to 4pm. Imagine trying to sleep and getting called at noon to find out if I was done with the room yet. Definitely don’t book this place if you are looking to get any rest.
Response from HotelsByDay
October 19, 2025
Thank you Mike for your note. We are sorry to hear that you had a poor experience at one of our properties. We passed on the message to the hotel executives and will make sure service improves for our day guests. Thank you again for letting us know.
October 2025
THE PICTURE OF THE ROOM AS I BOOKED IT, HAD A JETTED TUB. OUR ROOM DID NOT
Response from HotelsByDay
October 17, 2025
Hi John. Thank you for your note. We are so sorry to read of this let-down. We have immediately taken the picture out of the caroussel as indeed, as per our website notifications: "Precise room assignment at Check-in. Ask Front-Desk for best available"
Sorry again for the confusion. This will not happen again.
October 2025
I paid ahead because the site stated that I was guaranteed a room if paid ahead. When I arrived at my check-in time I was told that a room would not be available until 12:30 and there was no guarantee I would have a room. When I asked to speak to a manager, I was magically placed in an available room. This is unacceptable and hotel and Hotels by Day should have the kinks worked out for guests who pay ahead online. Please get this worked out with the hotels that you are showing DAY use availability for. Thanks
October 2025
The A/C and heater was from 1970’s Making noise and not so effective. The pool was suppose to be heated , it was very very cold. And for the size of the hotel, the size of the pool was extremely small. No jacuzzi!!!
October 2025
Room was nice and bed was good size but we were originally given a room that the bed wasn’t made and had trash on it.
October 2025
Room was not cleaned very well. Powder on dresser was a concern, realized it was from coffee mate. Washroom sink wasn’t cleaned well. We were dead tired and just needed sleep for a layover. Will not go back. Shuttle from airport was traumatizing, driver speeding to fast we felt airborne ! Oh yea, don’t lock bathroom door. You will get locked on IN
October 2025
This hotel looks nice but only in the lobby. Chose this hotel because we needed somewhere to hang out and it had airport shuttle. The rooms are very dated and the tub in the room we had was filthy. Had we been staying overnight i would have requested a refund or different room. We did utilize the bar for food which was very good! Don't rely on the airport shuttle though. We waited 45mins for airport shuttle after being told he should be back in 15 mins. When asked if they could call to see where he was, the only respond the driver would give is that he was stuck in traffic, which seemed to be a lie because we wind up calling an Uber so that we could get to airport on time and made it to the airport in 10 mins.
