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Can I book a room for just a few hours, or by the hour?
HotelsByDay offers flexible pre-set time periods, or time-bands, that range from 3 to 11 hours. You cannot book a room "by the hour". These time-bands are designed to be more convenient and offer better value than booking minute by minute or hourly.
Generally, for day use bookings, the room type assigned is considered "run of the house". This means you will be assigned any standard room that is available at the time you check in.
While hotels do their utmost to accommodate specific requests, they are subject to availability and cannot be guaranteed. If you have a request for a certain room type, you can include it in the 'message' section when you book or ask the front desk when you check in. Please also note that images of hotel rooms shown are often for illustrative purposes only and may not depict the exact room you are assigned; the offer is based on the room category.
Can I change the date of my booking if I made a mistake?
You can change the date of your booking if you still are within 25 hours prior to check-in, or if you booked a 'Pay at the Hotel' rate type. To change your date, you need to cancel your existing reservation first. You can find the 'Cancel Reservation' link at the bottom of your booking confirmation email. After cancelling, you will then need to make a completely new booking for the correct date.
What type of payment options do you have available?
HotelsByDay offers three convenient payment options:
Pay Now - Usually offers better rates and includes free cancellation up to 25 hours prior to check-in time. Payment is processed immediately when you complete your booking.
Pay Later - Does not require a credit card during booking. You pay at check-in at the hotel, and you can cancel anytime at no penalty.
Hold with Card - Available at select hotels. Hold your reservation by providing your credit card details. Cancel at no charge when over 25 hours prior to check-in. After that point, your card will be charged even if you're unable to make it to your reservation
All payment options require you to present a valid ID and credit card at check-in that matches the name on your reservation for incidental holds, regardless of which payment method you choose.
Will I receive a confirmation email right away?
Yes, you should immediately receive an email confirming your booking upon completion. If you don't see it, please check your spam folder. While HotelsByDay transmits your booking details, they are typically entered into the hotel's reservation system on the day of your check-in. The booking number is a guarantee that your booking is registered in our systems. If the hotel front desk cannot find your reservation, please contact us immediately.
Should I confirm my booking with the hotel?
No, you do not need to contact the hotel directly to confirm your booking yourself. Your booking is confirmed immediately upon completion. HotelsByDay transmits your booking details to the hotel. While these details are typically entered into the hotel's internal reservation system on the day of your check-in, the hotel is notified of your confirmed booking. All you need to do is arrive at the hotel with a copy of your reservation confirmation, a valid ID, and a credit card that matches the name on your reservation. Please note that regardless if you pre-paid for the room or not, the hotel will place a temporary hold (sometimes referred to as an incidental hold or pre-authorization) on your credit card at check-in to cover potential extra charges or damages during your stay. This hold is typically released or refunded within four business days if there are no issues.
